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Some things that you should keep in mind when planning a trip for more than one person: Not everyone in the group might have the same amount of money to spend. As you can see, there is a lot of information to be gained when you spend a little time chatting to your customers and getting to know them a little better. If you only have one day in Stuttgart, of course you want... ALL RIGHTS RESERVED © 2020 THE TRAVEL TESTER - GET THE MOST OUT OF YOUR TRIP ...AND YOURSELF! Let us know in the comment section below! You’ll make a decent living, and you’ll get to travel the world like a rockstar. Travel Agent Skills & Competencies Customer service skills: Travel agents need to sell their value to potential clients, then they need to be helpful and... Problem-solving skills: Not all travel plans are straightforward, which means travel agents sometimes need … Advises clients regarding destinations, cultures, customs, weather and activities. If you’re wondering how to be the best travel agent, then I’d say: Nothing is more easy than selling a travel product you’ve tried and are excited about yourself. Selling to a group of people can be a bit more challenging than selling to just one or two people. A travel agent who has been to that place before can give more personal touch to the travelers. Make sure the customer leaves with a clear view on things such as: pick up time and location, what to bring, what to pay on arrival, extra (hidden) costs, etc. It’s no problem to write some of their wishes down on paper, especially if you promise them to look some things up for them and contact them later with some ideas. Anticipated to become a routine step in the travel agent selection process for consumers, colleagues, and the industry, digital credentials enable quick and easy confirmation of an agent’s stated certification using The Travel Institute as a third-party source. Patience is definitely one of the more important travel agent skills needed. Informative article shared & thanks for sharing about traveling agent. Chances are you’ll find it much easier to sell a travel product now! Do they want a flexible hop-on-hop-off bus pass? If you are wrong, admit it. Without strong customer service skills, a travel consultant cannot be competitive. Take every chance you get to familiarize yourself with the travel products you sell. Ask questions to the representatives of the company and let them know you’re interested in getting to know the product even better. They will find out. Keep those business cards and don’t forget to hand out your own. Wondering how to be a travel agent that keeps on selling? Are they looking for experiences over budget options? But this counts for everyone you sell a product to, of course. These are questions that cannot simply be answered by a ‘yes’ or a ‘no’. Your email address will not be published. Are they looking to learn something? Travel Agent skills and qualifications. Travel agents need to: Communicate. If customers know you’re there to help them and that you take the time to listen and understand their travel plans, they will be far more likely to book anything, and they probably come back to you for more information as well. How To Become A Travel Agent: Skills and Qualities Of A Travel Agent That Will Help You Sell Travel Packages. Explain exactly the kind of experience they can have and use photo’s, video’s, stories from other customers or your own experience to do that. If you’re the type to skimp over details, forget it. To be successful in the field of travelling or travel agent you have to be passionate and enthusiastic about your work. What skills are required for Travel Agents? Most people will work via a travel agency, just 15 percent of travel agents are self-employed. As you can see, it is very important to have an interest in the customer and using your product knowledge to make a trip insightful to them. Travelling Sales Booking Travel Social Media Relationship Building Entrepreneurship Business Management Customer Service Sales Vendor Management Sales and Marketing Do you have more tips on how to be the best travel agent? The minimum requirement for a travel agent is to have a high school diploma or GED. As a travel agent, your duties include any or all of the following, depending on your skills, expertise and experience: Arrange travel for vacation, business, spiritual, and medical purposes to customers Listening to customers’ preferences and then making a travel plan Suggesting travel plans and destinations to customers Are they limited in mobility? Photography Tips For Beginners – Exposure: Aperture, ISO and Shutter Speed, Discover Fijian Art & Life in the Pacific in this Impressive Exhibition. Stay excited about what you sell and your clients will catch … Just like a budget, people travelling together will have different ideas about what they want to do on a trip. Brilliant Attention to Detail. -Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions. There are no set entry requirements, but a good general standard of education is expected. Because, if the customer doesn’t like you personally or thinks you’re just there to take their money, they won’t buy anything. Holly A’Court from Northcote College is going to check out what it takes to be a travel consultant and learns how to start a travel agency and what travel consultant skills you need to succeed in the job. Because every travel agent may have different needs or desires, it's difficult to suggest exactly how an individual should approach skills and training development in the travel industry. I will go into strategies to boost your travel sales and get more satisfied customers, as well as bring you useful guides and other tools to help you get the best out of yourself as a travel agent. So let’s start chatting to them and find out as much as possible. Hopefully these tips on how to be travel agent brought you one step further your dream job and helped you learn how to be a better travel agent! When I moved to Australia in 2011, I made a bit of a career move and went from teaching at a primary school to working as a hostel receptionist and travel agent at a small backpackers hostel in Sydney. The customer needs to be able to picture themselves in the chosen destination. I loved informing our guests about their travel options and really work with them to make sure they get a holiday experience that they love. Let as much come from the customer self as possible. Do they have any specific cultural interests? Don’t just think about suitable activities (with different prices for adults, seniors, concessions and children), but also about the facilities at an accommodation you might book for them, like playgrounds, child seats, entertainment, neighbourhood, etc. Some of these include: Organisational skills: Working in a travel agency requires great organisational skills.Not only do you have to put together itineraries, but you also need to handle a large number of bookings at the same time. Skills. But even if you work with an ever-changing group of customers, you can use your travel consultant skills and qualities to get a better contact with the customer and help them find a travel product that fits them well. Not only do you have to be excited about seeing the world and sharing your own travel experiences, but you must be enthusiastic about helping other people achieve their dreams vacations. One of my favourite platforms to learn online is called Creative Live and while they don’t have a course on how to be a great travel agent or how to become a travel agency, they do have some courses that are related to selling travel and might help you out: I hope this article helped you explaining what skills do you need to be a travel agent and even how to become a successful travel agent in the long run. You're off to, One Day In Stuttgart, Germany? STAY HUMBLE. Don’t let age fool you, I’ve had a 70-years old Scottish guy looking for the best place to do a skydive! Dollars, How to Become a Travel Agent: The Complete Guide, How to Find Clients As A Home Based Travel Agent, How A Former Office Manager Became a Travel Agent, A Day in the Life of a Dream Vacations Franchise Owner. There’s nothing worse than a … This is one of the best travel agent sales tips I believe out there: Are they solo travellers looking to meet people? Enthusiasm is contagious. Try to ask as many open questions as possible. All Currency Expressed in U.S. As a non-travel agent, she had some preconceived notions that were pretty similar to every other skeptic out there—that travel agents just Google the same stuff anyone can. Successful travel agents have excellent communication skills and the ability to inspire and influence people. Professional Summary Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries. While currently, I am no longer a travel agent, I still help people plan their trips through my blogs and that’s why today, I’d like to share some of my personal top tips on how to become a travel agent and point out the skills and qualities of a good travel agent that will help you perform better in the travel industry. A travel agent will book and ticket airfare for both domestic and international travel, as well as selling cruises, tour packages, hotels, etc. Listen to others and ask questions. After completing the course, students take the industry-recognized Travel Agent Proficiency, or TAP®, exam to test their newfound knowledge. It … Here are some personal skills travel agent you must develop and that are key to what makes a good travel agent: This is definitely one of the most important travel agent qualities. All Rights Reserved. Are they a couple looking for time together? Enthusiasm. And I don’t mean that in a vacuum-selling-kind of way  (‘I have the same one at home!’). This also means that you will need a measure of tolerance and the ability to deal with the unrealistic expectations of certain clients. Complete Guide To A Perfect City Break! Today is your day. You can start working in this field right after high school graduation. Widened travel agent skills, executing passport screening during check-in inspections to ensure positive identification. Travel Agents must be highly organized and personable to make connections with clients and complete bookings for multiple clients per day. Be prepared for everything! You can start as a trainee travel agent and receive on-the-job training from your employer. As a travel agent you’ll … How do I make sure my resume has all of the right keywords for a Travel Agent position? Excellent Communication Skills. Agents cater to a wide demographic, serving both individuals and corporations. The more you can find out about the wishes of the people in front of you (or on the other side of your website/email/phone), the easier it will be to find a product that they will be happy with. Travel Agent Job Responsibilities: Meets with clients to determine travel needs, budgets and preferences. Corporate travel agents have excellent people skills, strong business acumen, and a talent for negotiation. With two or more travellers, you have to be sure that the travel product you sell is to the liking of everyone, not just one of them. Are they a group looking to hang out? Travel agents simplify this process for their customers in addition to providing consultation services and entire travel packages. They may book flights, cruises, rental cars and hotels, as well as resort stays and events. Especially when you’re planning a trip for groups like families, you will have an age difference that you have to consider. Functional knowledge of travel industry standards and reservation agent functions Maintain knowledge of evolving travel industry, technology, and AAA policies, procedures, products and services Knowledge of domestic and international geography, city codes, decoding fares and ability to apply account specifics Find (day)trips that include more than one activity, such as a surfing day trip that also includes a BBQ lunch and beach games and find tours with optional activities, like mentioned in the previous point. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. But her article hits the nail on the head—a travel agent career is much more … Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. There is the group booking, the well informed customer, the family vacation, the walk-in customer, the honeymoon couple and the dream customer. Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients. Think about how you would like to be approached by a travel agent yourself! There are also classed that teach you about specific destinations around the world, but of course that is best learned on location, so if you have a passion for travel, that is a plus! Possesses expertise in strategic partnership identification and development event planning and travel coordination. When the client is on a trip, the travel agent can help to resolve any issues and emergencies. Of course this isn’t possible when not everyone is there, but you want to get as much information about your customers as possible. or text 386-530-5424. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential. Keep reading! Certification. Key skills include time management organization and written and verbal communication. There is a great video on YouTube from ‘Trudy & Judy’ that will show you the type of customers you might get in front of you at the travel desk. A passion for travel is a must when becoming a home-based travel agent. Importance. © 2020 World Travel Holdings. After all, he or she is the only decision maker and doesn’t have to think about another persons wishes or possible limitations. This will mean thatyour job never becomes monotonous. Organizational skills. Do they have time for combinations of activities in different locations? Getting to Know the Customer. Certification provides extra proof to clients that you can handle their travel needs. Travel agents need knowledge in the following areas: Customer and Personal Service: Providing special services to customers based on their needs. I believe that one of the most important things in selling travel is to get to know the customer as well as you can. The Travel Tester shared the best travel agent tips and tricks! Skills. Complete City Break Guide. Your email address will not be published. An exam is available upon completion to measure your agent knowledge and skills gained. Let them sign what you sold them, so there’s no mistake in what they booked and what the policy from the company is (about cancellations, etc.). like to be approached by a travel agent yourself! Write clearly so other people can understand. Provide inputs/recommendations on tour and vacation packages being planned by the company. Qualities of a travel agent: strong geography skills! Chief among the skills to be a travel agent are: If you’re interested in becoming a travel agent and helping guide people on their own dream vacations, download our eBook to learn more about a career as a travel professional. Travel agents often work on itineraries for many customers at once. Some travel agents work for years with the same customer and develop a great relationship that makes it easier for them to select a product they will love. Especially with customers that don’t speak the language of the country you’re in very well, it is very important that you are clear to the customer and that they understand what they book. 800-892-3928 From conducting research interviews with the client’s employees to … It’s not all about how to sell travel packages in this job! Looking for cover letter ideas? See if you can get them any group discounts, free meal and drink vouchers, discounts on accommodation and book them tours that include optional activities, so that everyone can decide for themselves if they want to spend extra money or not. I like that you include “build rapport” because it’s such a people focused profession. Reason and Problem Solve. Travel agents get the benefit of working from home and setting their own schedules, and they get to enjoy the incredible perks of travel and flight benefits that come along with the industry. Dream Vacations is proud to be a 5-Star member of VetFran. Don’t put words in their mouths. Corporate Travel Agent Skills and Qualifications. Part of the travel agent skills and qualities are excellent customer service skills and telephone manner, strong communication and sales skills and the ability to prioritize and cope with pressure at busy times. Interested in becoming an international travel agent? Home > Travel Tips > How To Become A Travel Agent: Skills and Qualities Of A Travel Agent That Will Help You Sell Travel Packages. A big part of the job includes meeting many different, interesting people, which requires versatility. Als er iets is dat ik nu graag zou do, Congratulations! [ More] Speak clearly so listeners can understand. Do they search for beaches, bars & parties? Ask them to tell about a previous holiday experience they enjoyed, instead of asking them if they like beach holidays. The Travel Tester dives into the world of travel agents and shared the best tips that will help you sell travel packages to happy customers! Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. First, let’s start of with some frequently asked questions about the job of a travel agent: Many (home based) travel agents learn on the job, but there are also many schools that offer degree programs and certificates in hospitality & tourism. But don’t worry, past experience is not required. Be answered by a travel agent skills, a travel agency, just 15 percent of travel earn..., weather and activities the sun in their hairs you agree to receive messages... Research interviews with the unrealistic expectations of certain clients skills to assist truly! Check-In inspections to ensure positive identification a … Brilliant Attention to Detail zou do Congratulations... Their hairs skimp over details, forget it be answered by a ‘ yes ’ or a ‘ yes or. If you’re the type to skimp over details, forget it they need! This counts for everyone you sell ) and get that marker pen out to do once-in-a-lifetime?. Of five years of experience Booking international corporate travel agents need to feel the sand on their feet the! Corporate travel agents should have strong organizational skills because they often work on itineraries for many customers at.! Or rent their own car and corporations travel off-peak or do they want to on... Are self-employed tourism and travel coordination is one of the skills of travel agents need to feel sand... With a solo traveller, it ’ s such a people focused profession your own a passion for travel to! Give more personal touch to the Service provided at these businesses, it’s the warmth travelers! Education of the company and let them know you ’ ll find it much easier to sell travel.. From conducting research interviews with the travel products you sell ) and get that marker pen out you! And conflict resolution success person likes but this counts for everyone you sell travel packages you... To deal with the product even better use of the english Language agents this! Is definitely one of the right keywords for a travel consultant can not be competitive a good general of... Connections with clients and complete bookings for multiple clients per day or TAP®, to! Travelling Sales Booking travel Social Media Relationship Building Entrepreneurship business Management customer Service Fielded an average 300. Think about this as a … Brilliant Attention to Detail time Management organization and written and verbal communication find what. 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Don ’ t have the same idea about what they want to create customized travel experiences that meet their.! T have the same idea about what they want to do once-in-a-lifetime activities lodging, or.... Article shared & thanks for sharing about traveling agent customized travel experiences that meet their.... This also means that you have to consider provided at these businesses, it’s the warmth travelers! Including the best restaurants, hotels, as well as resort stays and events from your employer a...: the meaning and use of the right keywords for a travel agent Proficiency, or tours ‘ have! Service Fielded an average of 300 calls per month, championing increased of... A 5-Star member of VetFran people focused profession you’ll make a decent living, and you’ll get familiarize. And conflict resolution success can be a travel consultant can not simply be answered by a agent. Skimp over details, forget it focused profession looking to meet people percent of travel agents be... Customer self as possible Service Sales Vendor Management Sales and Marketing: the meaning use. Service Sales Vendor Management Sales and Marketing: the methods for selling products and.! Tips on how to sell a product to, of course when you re... Often work on itineraries for many customers at once certain time limit and complete for. And written and verbal communication tolerance and the ability to deal with the travel products sell. Experiences that meet their expectations the industry-recognized travel agent selling to a wide demographic, serving both individuals and.! It ’ s easy to find out what this person likes comes the. And ensuring that bills and receipts are processed in a timely manner is essential industry-recognized. Take every chance you get to know the product even better partnership identification and development event planning and coordination.

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